Refund policy
Returns Policy for Digital Products
At Qi Tai Chi, we strive to provide high-quality digital products and an exceptional customer experience. Please read our returns policy carefully before making a purchase.
Eligibility for Returns or Refunds
Due to the nature of digital products, all sales are final, and we generally do not offer refunds or exchanges. However, we may provide a refund or replacement under the following circumstances:
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Technical Issues:
- If the product was not delivered or cannot be accessed due to technical issues on our end.
- If the file is corrupt or incomplete.
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Duplicate Purchases:
- If you accidentally purchase the same product twice, we will issue a refund for the duplicate charge.
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Misrepresentation:
- If the product does not match its description or preview as displayed on our website.
How to Request a Refund
To request a refund, please contact our customer support team at [your email address] within 7 days of purchase. Include the following details:
- Order number
- Proof of purchase
- A detailed explanation of the issue, including screenshots or other supporting evidence.
Exclusions
Refunds or exchanges will not be granted for the following:
- Buyer’s remorse or change of mind.
- Lack of technical compatibility on the buyer’s end (please review system requirements before purchasing).
- Improper usage or modification of the product.
Processing Time
Once we receive your refund request, we will review it and respond within 2 business days. If approved, refunds will be processed to the original payment method within 5 business days.
Contact Us
If you have any questions or concerns, please reach out to us at sandra@qi-taichi.ca.